winbs Privacy Policy

1. What Information We Collect

winbs collects various types of information from its users. This collection is carried out primarily through two methods: information provided directly by the user and information collected automatically.

1.1 Directly Provided Information

When registering an account or using our services, you may provide the following information:

• Full name and date of birth
• Email address
• Mobile number
• Payment method details (bKash, Nagad, Rocket account numbers)
• Documents required for identity verification (such as a national ID card)
• Messages and support requests you send when contacting us

1.2 Automatically Collected Information

When you use the winbs platform, the following information may be recorded automatically:

• IP address and device type
• Browser version and operating system
• Time of site access, pages visited, and location data
• Cookie and session tracking information
• Transaction history and gaming activity

2. Purpose of Information Use

We use the information we collect for the following legitimate purposes. In line with our commitment to your privacy, information is used only for specific and necessary purposes.

• To create, verify, and manage accounts
• To process deposits, withdrawals, and other financial transactions
• To prevent fraud and comply with anti-money laundering regulations
• To provide customer service and support
• To monitor and enforce responsible gaming policies
• To maintain the security and integrity of the platform
• To send relevant promotions and bonus offers (subject to your consent)
• To fulfil legal obligations and report to regulatory authorities

3. Information Sharing and Disclosure

winbs strictly protects the confidentiality of user information. We do not share your personal information with any third party except in the limited circumstances described below:

3.1 Authorised Third Parties

Only the necessary information is shared with trusted partners such as payment processors (bKash, Nagad, Rocket) and identity verification service providers. These partners are contractually bound to uphold our privacy standards.

3.2 Legal Obligations

We may be required to disclose relevant information in response to a court order, legal investigation, or a legitimate request from a regulatory authority. In such cases, we will endeavour to notify you within the limits of the law.

3.3 Business Changes

In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such situations, we will provide advance notice and inform you before any new policy takes effect.

4. Data Protection and Security

To ensure the protection of your information, winbs has put in place industry-standard technical and administrative measures. Our security infrastructure is continuously updated and improved.

• SSL Encryption: All data transfers on our platform are secured using SSL/TLS encryption technology.
• Encrypted Storage: Sensitive personal information is stored in encrypted databases.
• Access Control: Only authorised personnel have access to the user information they need.
• Firewall and Monitoring: 24/7 system monitoring is in place to detect suspicious activity.
• Regular Audits: Regular security audits are conducted to ensure the effectiveness of security measures.
• Data Minimisation: Only the information necessary to provide the service is collected.

5. Cookies and Tracking Technologies

winbs uses cookies and similar technologies to improve your browsing experience and to analyse platform performance.

5.1 Types of Cookies

• Essential Cookies: Necessary for login sessions and security verification.
• Functional Cookies: Remember your preferences and settings.
• Analytics Cookies: Used to monitor and improve site usage.

5.2 Cookie Control

You can control or disable cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.

6. Data Retention Period

winbs retains your information only for as long as necessary to fulfil the purposes described in this Policy or to comply with legal obligations.

• Active account information: For the full duration that the account remains active.
• Financial transaction records: Retained for a specified period after account closure as required by law.
• Identity verification documents: Retained in accordance with regulatory authority guidelines.
• Customer service communications: For a limited period after the issue is resolved.

Once the designated period has passed, information is securely deleted or appropriately anonymised.

7. Your Rights and Choices

As a winbs user, you have several rights regarding control over your own personal information. We respect these rights and are committed to providing full assistance.

7.1 Right of Access

You have the right to receive a copy of the information we hold about you. To make this request, email [email protected].

7.2 Right of Rectification

If any of your stored information is incorrect, you have the right to have it corrected. This request can be made through your account settings or via live chat.

7.3 Right of Erasure

In certain circumstances, you have the right to request the deletion of your personal information, subject to legal obligations and security requirements.

7.4 Withdrawal of Marketing Communications

If you do not wish to receive promotional emails or messages, you can unsubscribe at any time. However, important account and security notifications will always be sent.

8. Protection of Minors

winbs is a 21+ platform. This service is only for those aged 21 and above. We do not intentionally collect any personal information from minors.

Age is verified at the time of registration. If we suspect that a minor has created an account using false information, that account will be closed immediately and all associated information will be deleted.

If you believe a minor is using this platform, please notify us immediately at [email protected].

9. Third-Party Links and Services

The winbs platform may contain content from game providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, etc.). These providers have their own privacy policies and winbs is not responsible for their data practices.

When using our platform, the privacy policies of the respective service providers apply to information related to payment processors (bKash, Nagad, Rocket).

10. Policy Changes and Updates

winbs may update this Privacy Policy from time to time in response to business changes, technological developments, or legal changes.

For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• You will be informed of the changes when you log in to the platform
• The "Last Updated" date on this page will change

If you continue to use the platform after a policy update, it will be assumed that you have agreed to the new policy. If you object to any change, please request to close your account.

11. International Data Transfers

winbs is an international service. Your information may be processed or stored in countries where the same data protection laws as Bangladesh may not apply.

However, for any international data transfer, winbs ensures that:

• Appropriate contractual safeguards are in place
• The receiving party agrees to maintain our privacy standards
• The information transferred is kept to a minimum

12. Responsible Gaming and Data Use

To ensure responsible gaming, winbs monitors your gaming activity. This monitoring is done for your protection.

If a potentially problematic gaming pattern is identified, our team may take supportive action. Detailed information on this is available on our Responsible Gaming page. This aspect of data use is dedicated to your wellbeing and will never be used against you.